Lucas, the owner of Proper Guard, is wonderful. He was programming cameras on the outside of our house and we started discussing alarms. That's when I realized how ADT has been ripping us off for years!! The next morning we cancelled our existing contract with ADT -- and we did pay a small penalty --- but totally worth it. ADT was not performing. We are now paying LESS for MORE service and features. Not only does the owner of the company call or text back when you have a question, but the call center is very responsive. The day after installation, we set off the alarm just to see how long it would take for a call. We set off the alarm, turned it off with our code 10 seconds later and the call center called 32 seconds after that. After giving my code, they welcomed us to the company and asked if we had any questions. Try that with ADT or another company like them. THIS COMPANY OFFERS PERSONAL SERVICE ON A PERSONAL LEVEL. YOU ARE NOT JUST A NUMBER TO LUCAS. THIS IS WHY HE WILL BE VERY SUCCESSFUL WITH THIS COMPANY -- HE OFFERS A SOLID PRODUCT AT A FAIR PRICE AND TREATS PEOPLE THE RIGHT WAY. PLEASE FEEL FREE TO MESSAGE ME IF NEEDED. I GIVE PROPER GUARD THE HIGHEST RECOMMENDATION.