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  • So help me God, if I ever get married or have a sex change and need a tuxedo, I am never coming to this Men's Warehouse again. We unluckily got helped by Morgan to get fitted for a wedding my boyfriend is in this upcoming July. From the get go, the gum-chewing-lip-smacking Morgan was completely lacking in anything remotely close to customer service. We arrived with a coupon from David's Bridal for $40 off a tux rental and was met with the realization that it was for Prom only (despite the small print not saying Prom only rentals). When I told her where we'd gotten the code, she agreed that yes, a $40 coupon was in David's Bridals free catalogs at the store, but she was unable to use any coupon codes to get the discount. So let me go over this: I have a coupon. Give coupon. Not valid on this transaction, but there are other coupons in the same place you got this. I don't have that coupon. Sorry cannot help you even though I know that coupon exists and the code is simply DBAW and 6 numbers. Wow, wow and wow. Some of you out there might be saying "Well, you have the wrong coupon and even if the fine print didn't say prom only, it's what it was and too bad" but here's the thing: CUSTOMER SERVICE. Customer service means service with a smile (no smile on Morgan but sloppy dress and bra showing, check!). Customer Service means going above and beyond (perhaps giving us a working coupon to use). Customer service means using your brain and not being a complete idiot when it comes to common sense. So, what did I do when she rang up the charge full price? I called David's Bridal in NorthLake and got AMAZING customer service by the first person who picked up who was glad to tell me the current wedding coupon code, which I told to an apathetic Morgan. Me - 1, Her - 0. Chick, you don't even know the lengths I will go to so that we can save money with or without your horrible help. And what's a cake without icing? Totally watched a dude smoke in front of the store and then come in and measure my boyfriend for the tux without washing his hands. Hands, cigarette, mouth, touching customers. YUCK!
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