Burgernator is still a personal favourite halal burger joint but recently the service there has been a hit-and-miss experience. Sometimes when the order is taken, it is taken down to the precise kind of meat (medium rare or well done etc) along with spice level to make it as personalised as possible, while sometimes it is taken in a rush and the specifics ignored.
My most recent experience there was unpleasant because I had specified the burger to be spicy and for no tomatoes (for health issues). Despite my constant repetition of the specification, the burger was dry, bland, and there were tomatoes. I was lucky enough to happen to open my burger to add sauce and notice the tomatoes.
My experience before this was amazing because they had provided extra chipotle aioli sauce in case we wanted to add more spices on top of the sauce in the burger.
I still love this place but I'm kind of scared whether my next experience will regain my love for this place or put me off completely.
My suggestion to the lovely owners is to make sure that those who take orders, especially for take-away, respect any special requests with regards to the orders made.