This update does not pertain to the service staff directly or even the overall food (as you can see from my previous review). This update is solely based on the behavior of the owners.
My girlfriend and I had a bad experience here over the summer (aka food poisoning). You can view the whole story under the review from Mackenzie F. To this date, nothing ever came about from the owners. At no point were we ever trying to "get" anything from them or anyone else. We simply wanted to ensure it wouldn't happen to others. We just wanted a chance to voice our concerns and be assured that steps would be taken internally to correct any issues.
I have been in the service industry for many years at various levels and I cannot believe that an owner would simply not care if one of their patrons ended up at the hospital. I am a realist and I understand that the specific food issue could have come from anywhere in the supply chain right up to the preparation stage. But to completely ignore an issue like this is unacceptable.
We will not be frequenting any of the Upward Projects businesses going forward.