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  • They just over charged me for that $10 surcharge on top of my base price when I return from the airport. I did not pre-book, and did not specify a car. I went to the airport last week with the base charge. I was satisfied with the job done, but not the attitude with call centre and driver. I was told to call them when I'm back after I got the luggage. So I did, they got my address in record, after they took me home, the price somehow is not as the last record. The driver made me paid and call to ask for refund if possible. I called, people all answered with poor attitude. They cannot explain why I got charged extra on the return trip but not on the way out. Just said I've excessive luggage, which was the same amount that I had on my way there. Also, no explanation for why they did not advise me of the extra $10 charge. I have to call again to speak to management hopefully to get the difference back. The way they charge is sneaky. People work with poor attitude and poor service.
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