The one star is mainly for service, although the room temperature slimy beer cheese I was served that made me ill wasn't pleasant. I eat here quite frequently and normally love their food (order to-go steaks from here even!) After the last time I visited, I got pretty sick and when I called the following morning to ask about the weird cold cheese I was served I was told by Tony that it wasn't possible that their food had made me sick. Told him how sick I had been overnight and he tried telling me how food born illness works. He grilled me about what my order had been because I didn't have my receipt, so I recalled my order detail by detail so he could find my order. He called me an hour or two later and began the conversation with "Hello its Tony, How are you?" to which I replied "fine" Tony began to explain that he was sure it was not his restaurants food that made me sick, and when I asked why I was served cold cheese that was supposed to be hot, he replied with "It is always kept at 165 degrees." I mentioned how ill I still was from whatever I ate when Tony snapped back "I though you said you felt better? You said you were fine when I asked you how you were." He then began to argue with me about the situation and said I could call his insurance to file a claim. I then told him I wanted to speak with his manager because he was patronizing me and making me feel like I was wrong for even calling to ask about their food preparation. He kept asking if I had a coupon, asking what I wanted from it had ZERO customer service skills. I only wanted to see what was going on with food there because I enjoy eating there and don't want anyone getting sick like I did.
After the phone call with Tony, I received a phone call from another manager named Tina. She was helpful and kind. Showed real concern for how I felt and reassured me that she would look into heating and prep of cheese. Found out it's microwaved per order, still don't know what happened there! I received a 25$ gift cert. that I might use, or I might give away.
DON'T GET THE BEER CHEESE! try the fried green tomatoes.