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| - Potbelly sandwiches, what a hype machine! After months of hearing about their "amazing" subs that supposedly make customers "salivate" at the mere thought of eating one its easy to say I was quite intrigued and excited to see that the location nearby my apartment had finally opened. Deciding to stop in for a quick bite before work, I was immediately hit with a good vibe. Decor is well done here. Everything fits the sandwich stop demeanor quite well. Simple menu. Simpler ordering. What could go wrong?
Needless to say things were going well at the start of my experience. It's obvious the store just opened though as the massive crowd of employees, probably being trained, were doing jobs meant for a team half the size. Not a bad thing per say, just an observation.
I decided on getting "The Wreck," a sandwich with salami, roast beef, turkey, ham, and Swiss. An interesting ensemble of deli meats but sonically appetizing nonetheless. Whole grain bread, mayo, hot peppers, lettuce, onions, and tomato are My usual toppings and as such I had all of them put on the sandwich. I really appreciate them being upfront about caloric values of each item of the menu as well.
Service was incredibly smooth. Probably the greatest part of my first Potbelly experience and I definitely hand it to the management for getting a team that large to function cohesively. Also putting the potato salad in front of the cash register was a clever way to get suckers like me to add one to the order... God knows i couldn't resist.
Unfortunately, I wish I could say the food impressed me nearly as much as the service. First and foremost is the lackluster bread. While I appreciate the bread avoiding the oddly popular "air bread" motif places like subway serve, the taste just was not there. Dry, flaky, and dull. Not my cup of tea. The quantity of meat is average for a sandwich shop of this type. Just enough was placed on to assure myself that I wasn't being blatantly ripped off. I just wish the quality of the meat was any good. Before delving in, I pulled one piece of each meat to taste individually from the sandwich itself. Not much to say about it except that if I wanted Hillshire Farms caliber meat I'd make the sandwich myself. Strike two. The lettuce I received was reaching expiration as well. Many of the strands of lettuce had slightly brown edges and my god was there an immense amount of it. Without going into too much more detail I think it's safe to say the sandwich itself was really nothing to write home about. Incredibly average and sometimes subpar components? No thanks. Luckily my potato salad was tasty, but who cares? I came here for the sandwich.
Probably wont be returning here. Potbelly gets three stars only decor and great service. The food however needs some work and since its a chain, I highly doubt the change will ever come. Thankfully I only spent about $7...
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