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  • Just when I thought this place couldn't get any worse it did. I only go to this particular Giant Eagle for an emergency or today's case I wanted to take advantage of the ice cream special which was 4 Breyers ice cream for $10. I didn't get it at Willoughby Commons because I was afraid it would melt by the time I got home. Headed to ice cream aisle - they had three yes three packages of Breyer's ice cream and none were flavors that are popular or that I like. No vanilla, chocolate, or anything else. We saw the manager on the way out and told him the problem. He didn't apologize. He said that they were loading the shelves which wasn't true - the guy was loading the shelves in the next aisle over. He did say he would go and get me the flavors I like. That doesn't help. I like to look over the various flavors and choose the ones I want. This was a special. In no way should the shelves be empty. I absolutely hate this store and will never go back and I will continue to criticize the store. It is a mess both in products available as well as employees (including the manager) who care. I strongly recommend you avoid this place. Both Willoughby Commons and Legacy Village stores are 100 times better.
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