| rev:text
| - 3 solid stars for venue.
I'm all about supporting family friendly venues. Flip. N out extreme is a new trampoline venue with zip lines , laser tag and few other areas. It's super clean, bc it's new and it has a nice lounge area up too for parents, with nice couches and leather chairs. Can't say the same for other similar venues. Where there is no place for the parents. I like that they included laser tag as well, as it's something different with the trampolines.
1 star for staff.
Service and staff are SLOW, LACKING, AND MISINFORMED. 1st time there I walk up to counter and the lady tells me she doesn't take cash at her register only credit card. So I told her we would wait for the other employee. Stood there for 15 minutes, while she helped a guest. Kids were tired of waiting so I wanted to get some change. I asked the employee where I could get change and she opened her register and said she could. Ummm. Didn't you just tell me you can't take cash????? What in the world?
After 18 minutes standing in line we were finally helped. Not very informative on where to go or what to do. We put on the kids bands and walked them to the tramp area and they started jumping. We were immediately stopped by staff and said parents all needed a white wristband to sit and watch??? Ok why wasn't that offered from the jump when we paid? And why would we need wristbands just to watch and sit in the parents area? So back to the main counter. ANOTHER wait, and then the employee kind of laughs it off and said she forgot. And gives us the white bracelets. We walk back to the tramp area and then stopped again, oh parents can watch from UPSTAIRS! Please head BACK to the main desk, bc that's where the entrance for the stairs is.
Again, why weren't we told this TWICE when we had to go back to the main desk. So weird.
Then they would kick out all the kids every 30 minutes to check their times. I mean, it's $18 an hour, and wasting 5-10 minutes checking everyone's wristbands cuts into the play time. Not really cool.
Anyways. Kids had fun, but I don't know if I can stand in a line with only one person at the desk waiting for 20 minutes to be helped. And to top it off, they said we needed to hold onto the wristbands for next time or else it's a $3 fee. Really? Who ever remembers to bring this back? Why can't we just return the band after we're done?
Hope they get it together. It would be much better experience if everything wasn't so backwards.
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