Went in to get a samsung S7 when they called me... told "ohh yeahhh you're phone ready any time"... go over there all excited... see Ben (name tag says 'In Training'). let him know I'm here to pick up the S7... he cuts me off without taking down any account info. I ask him if I can talk to his manager. Talk to a guy 'Luis' (totally not the manager), his voice is the one I heard over the phone - He tells me that he sent out the calls but didn't say it was today (wwhattt??).. in a way that makes it seem as though I am lying lol. Luis says to come by today instead. I come by, after OVER ONE HOUR of WAITING and actually playing with the phone I reserved, putting my SDcard in and making passwords, they tell me 'oh! system is acting up can't print your receipt... you can't take the phone".
what sort of game is that?...you don't have alternatives like faxing? or just mail me the receipt when it's done?
Sooo yeah, not a good experience at all.
A few things I've learned.
DO NOT make this the place you pick up your reserved phone at...they even tried to tact on a 20$ Connect Fee, even thought I was told it was waived.
Just don't come here. Deal with Online or Phone as much as you can.
I've gone to the one on Yonge and 16th and it's seems better and has been around longer.