It gets 2 stars because my deep fried soft pretzel was yummy. Being the first customers in the restaurant (opened at 11, and we were on our lunch hour), we were seated right away - staff was very nice. And then we waited nearly 20 minutes before anyone came to take our order - in an empty restaurant. Fried pretzel, tuna melt...that's it. 20 minutes after ordering, we finally got our food. I've had good food and bad food here - but the service is always consistently horrible. Boo hiss.