I had Jen do my brows 4 weeks ago. First of all, I recommend Jen. Jen is not only warm and friendly, but a professional and a perfectionist. She walked me through the entire process, which took 2 hours. Jen measured and numbed my brows. The pain level can be compared to getting a tattoo. After the procedure, I experienced peeling, which causes the pigment to lighten. I recommend to go a little darker because it lightens up. I've received many compliments and I'm very happy with the outcome. I will be going in this week for my touch up. Thank you Jen for giving me eye brows!