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  • Like most people, I am weary about auto repair shops (especially because I am a car guy and do most repairs on my own AND I am currently being burned by another place with my other vehicle). Network Automotive put me at ease. We called today (7/25/13) at 8am to make an appointment. My wife said they were very friendly on the phone, and that they had an opening at 9am. I dropped my wife off at work (it's her truck) and I was 15 minutes early to my appointment for an alignment. No problem. The woman up front was as friendly as my wife had said. There were a couple other customers there at the time I went (on a Thursday morning). Within 5 minutes our Tacoma was being pulled into the bay. Twenty five minutes after that I paid and was on my way home. The truck drives like it should again. I forgot to present a coupon from Discout Tire before paying, but she gladly refunded the difference. So why five stars for an auto shop doing its job? Because it hardly ever happens (to me at least), that's why. I was so stoked to be in and out in 30 minutes with a properly fixed truck. No fake promises, no random extra stuff MUST be fixed. No hidden costs. No cranky mechanics/managers. Sure, it was just an alignment...but like I said, I am happy for the rare experience of a friendly transaction AND quality work.
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