This place provided the worst service I've had in a long time. My three-year-old son and I arrived at approximately 11:15 on a Monday morning and couldn't get in because the door was locked, even though the "open" sign was lit. When someone finally opened the door for us and another customer, they were completely unprepared for business. We were there for an ice cream cake, of which they had ZERO prepared, so we had to wait several minutes for them to locate and decorate one. The gentleman who had entered with us simply wanted an order of French fries and had to wait at least ten minutes for them. While we were waiting, another guy walked in and wanted a blizzard, but they had to dig out the ingredients for it from some side freezer because they just were not prepared. To top it off, they were unfriendly to my kid because he started getting restless after being required to stand around for fifteen minutes. Two stars because the cake turned out nice. I won't be going back.