RUN. Do not walk, but RUN out the door.
I purchased my washer / dryer from these guys 20 years ago when they had one location down south. Excellent customer service, very happy. And 20 years worth of wear on the pair, cannot ask for any more than that.
Recently went to the NE location to look at a replacement for my GE pair that just can't do the job anymore.
#1 - there were about 5 salespeople, but they were all on the phone. So, I went to the counter and asked if I could get some help. One guy finally peeled the phone away from his ear and asked what I wanted, kind of rudely too. Sorry to interrrup your 1-900 phone call.
#2 - I actually did some research and knew the pair I wanted. Samsung for about $1800 for the pair. Salesmen Dicky didn't even look towards the appliances and said they were out of stock.
#3 - I went out the door and drove to Coast Appliances and purchased the pair for $1600. Excellent service, great salespeople.
For what's it's worth - here is the blessing on this story. I went onto the BBB Calgary website, and apparently dodged a bullet as this location of Trail Appliances is notorious for bad customer service and delivering faulty / defective merchandise. So, all in all, I was happy to NOT do business with them in the end.