Slow. Slow. Slow.
Can't trust their estimates. Took my car in for warranty work on a 2 year old car . Rust on inside of door. Said they would file claim with Lexus Canada. Would take a few days. 3 weeks later they finally have approval. That's after I pester them every week. 3 weeks!!!
Said I would be on vacation for a week. Can they please work on the car while I'm away. Nope. Body shop all booked up. Maybe they would have been free if you got the dam approval sooner. Fine. Have to wait till after my vacation to bring my car in.
How long to fix it? A few days they said. End of week for sure. 3 days later. No car. Call them. They need 2 more days. 2 days later. No car. Say they need another day.
Holy. Sure don't give a crap about your time. Work on a frigging bankers schedule. Maybe if I was putting down money they would move faster. Warranty work isn't a big money maker for them.
Lexus should be embarrassed that their car has rust after 2 years. They should work harder to fix it quickly as this was clearly a defect. 6 business days for a rust repair? Sounds really long to me.