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  • Absolutely worst service. Very unprofessional. sent an order for the birthday cake online on Monday. Have not heard back. Called and left a message on Tuesday-never got a call or email back. Finally on Wednesday called again and got someone on a phone, some young lady who said she will "call me if anything". I reiterated that it is my son's 10th birthday, and it is important that the cake is done. What does it mean "she will call me if anything??" The woman called me on Friday to finalize some details on the cake. Saturday 11:30 AM, few hours before I had to pick up the cake for tomorrow's birthday party she calls and tells me they cannot print the picture the printer is not working. I understand issues came up. What did you do to fix it? NOTHING! Instead, she 1. does not apologize once. 2. tells me I have to find another printer, I have to print the picture and bring it to them. I said I am willing to find another printer and arrange, but they will pay for it and will go and pick it up-thats' how customer service should be when you screw up the order at the last moment. For that she said she wont do it she has not time. Seriously, I am surprised how these places stay in business??
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