Five days ago, I came here for a gel manicure (done by Mary) and it already started peeling on three of my nails. I am not the type to complain or cause a scene about people's mistakes so I just stopped in today so I can get them fixed. I was told to come back in an hour, so I did. I came back and Kari started drilling the peeled bits away. I also pointed out to her that one of my nails was filed unevenly; it looked crooked, so I wanted it filed straight & even. She misunderstood and filed it square. I ended up filing all of my nails square because there was no way to go back to the oval shape I had.
After that, I waited about 40 minutes for Mary to finish with another customer. She told me that I should pick a different color for my nails this time, and I'm happy I did because it looks much better. She took her time and made sure that my nails look way better, and they definitely do. I'm satisfied with the outcome of my nails, but not so much about the wait & the fact that I had to file all of my nails square.