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  • Used this company for a party bus to take us from our hotel to our wedding, then from the wedding back to the hotel. I have emails and texts confirming that the bus was to pick us up at 7pm and again at 9:30pm. The day of the wedding I was confident that everything was going to go fine. My aunt called and confirmed for 7pm, and they texted my fiancĂ© and confirmed 7pm. Well my party and myself were waiting outside the hotel at 6:55. At 7:10 I made my fiancĂ© call. The driver said he was almost there. At 7:20 I called and he told me he was told 7:30, I said you are a liar. My bridesmaids and I then got in a cab and went to the venue because we had to be there at a certain time. The driver then showed up and picked up my part at 7:30. My brother in law asked to see the drivers paperwork and I fact it did say 7:00 pm. So the driver did lie to me. The driver picked us up at 9:35, 5 mins late. My aunt walked into the bus to find wine spilt everywhere, empty bottles and glass. It smelt of cat pee and booze. My aunt then got off the bus and complained to the driver. He kinda cleaned up the spilt wine. He left all the empty bottles and glass. At this point I said whatever lets just go back to our hotel and have some fun. Needless to say our ride back was awful it smelled so bad. My $4000 wedding dress got wine on it that we thought he cleaned up. So unprofessional. So upsetting and a miserable experience for my wedding day. I complained that night. And we did get our money refunded. But no offer to clean my dress. That I took to the cleaners the next day and got charged $300.00 for. Awful awful awful! I had one aunt that was so perturbed that she was flipping out on the way home. Now mind you her and her husband are minimalistic people who don't have tv and live very simple. So for her to be that upset was a big deal. We should of gotten reimbursement for the cab we had to take as well!
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