About: http://data.yelp.com/Review/id/HHg-nD-ih1JhyoVePVI90A

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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2015-04-02 00:00:00 (xsd:dateTime)
itemReviewed	Homeowners Financial Group
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	18 (xsd:int)
rev:text	I think Ryan K and I had the same loan officer. I'm not going to verbally bash an entire company because once my wife started to call and complain about our loan officer, there were people that actually did help us. This could be extremely lengthy given the poor service that we received from our loan officer but I'll make it into a couple points: But first let me say that my wife and I are thankful that we got our loan and our house but my wife and I won't speak our loan officer's name in our new house. We were 4 days late signing our loan docs and there were a few that were STILL wrong at signing. We were supposed to sign on a Monday but found out that our loan docs hadn't even been received by the underwriters yet. There is so much to be said about our loan process but I'll leave it being described as a total train wreck and the perception to us was that our loan officer thought we had no idea how bad it actually was but we were fully aware. Our loan officer spoke to us in a very condescending manner as if my wife and I were a couple of lower class citizens. Example: "We had to pay the appraisal fee with a company credit card because you didn't have the money to pay it." Ummm excuse me but we actually did have the money. It was clear cut in our contract that the sellers were going to pay it. And when you told me "The buyers ALWAYS pay the appraisal fee" I know that's not necessarily true. Typically it is but in our situation this was not the case. And telling us "Oh just put it on a credit card and be done with it" after you told us not to charge anything to our credit cards wasn't the smartest solution either. And really the phrase "Yeah yeah yeah" when your client is explaining something is just plain rude and unprofessional and gives your client the message of "Hurry up and finish what you're saying I don't have time for this". When you ask your client "do you understand?" And your client says "no", your response should NOT be "well what don't you understand about it?" Your client doesn't understand which means YOU need to explain it better. I found her poor people skills interesting considering at the bottom of every one of her emails was a quote about "how we communicate with ourselves and others will enrich our lives". Read your own quote and re-think it. She constantly downplayed our concerns and stress as "I do this every day and you don't". Well if you do this every day then I feel horrible that HFG has you as an employee. I don't know how many times during the loan process my wife said to me "I have never felt so unimportant in my entire life." We did everything with the sellers to make this a fair and quick transaction. Our realtor did her job above and beyond, the seller's realtor did her job above and beyond. There was one weak link and that was our loan officer. I know this process is stressful but I've bought a house before and it was NOWHERE near this stressful going through the loan process. I could go on and on but to put it simply..... there are people that work for HFG that know what they're doing. Our loan officer was clearly not one of them and because of her we will never do business with homeowners financial group again. If you do go with them and the loan officer has the quote I listed above at the bottom of her emails.....RUN!!! Don't walk...RUN!!!
http://www.openvoc.eu/poi#coolReviews	1 (xsd:int)
rev:reviewer	Joe

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