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  • Took a bunch of friends here after a hockey tournament yesterday. I was talking up the wings to everyone and was excited to show off a jewel of a restaurant to some who had not been there before. Boy was I embarrassed. The service was okay but it took forever. It took almost twenty minutes for our first round of beers to arrive. There were twelve of us, eight adults and four kids. There was really no crowd yet at 4:30 on a Monday night. We fit nicely in two large booths near the entrance (off to the right as you walk in). The food was good don't get me wrong but it seemed like they were running out of wings or something and the orders seemed skimpy. When I pointed it out they just looked at me in denial and said that's how they always are. I pointed out to them that I have been here a half dozen times and these wings don't even look close to what I usually have. They did not care. Eventually they brought me two more wings. Unfortunately four others in our party also order wings and they did not acknowledge the deficient product for them. The manager pointed out to me that they always serve only five wings and I pointed out to her the menu clearly states a pound and a half of wings (not five). These wings barely covered the small round plate they were served on. I'd be surprised if they were not even 10 oz. all together--pre cooked! No way it was a pound and a half! So stuff happens but at least acknowledge it and own it when an obvious loyal customer calls you out. Shame on you Brew Kettle. A very disappointed customer.
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