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  • I was a regular customer of Portofino's in Gastonia, NC until the experience my wife and I had today (Friday - 09.03.10). We were running errands around town separately and agreed to meet at Portofino's at 5:30 PM for dinner. I was running late so she took a seat at a table. When I arrived she was coming out the door with a very distressed look on her face. She had sat at a table for 15 minutes without anyone greeting her or offering as much as a glass of water. I thought she may have been over-reacting so we went back in and again took a seat. Again the wait staff passed us by without offering a greeting. We left and went to the Open Kitchen in Charlotte and had a wonderful meal. By the way...my wife and I always tip at least 20% of our bill and we have been faithful customers at Portofino's. I could understand if the place had been busy but this afternoon only 1/4 of the tables were occupied. As we were leaving one of the owners asked us why and I told him, but we didn't get any type of apology. Good riddance Portofino's. I can get greasy pizza and lousy service anywhere, and I will from now on.
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