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| - I was underwhelmed by this hotel. Let's face it, it's a Sheraton so I wasn't expecting it to be the nicest hotel I have ever stayed in, but at the same time I have come to expect a certain level of service and quality from the Starwood plan. This being about my 6th Sheraton I have stayed at in the last year or so, I think I have it figured out what this hotel should be, what amenities I should come to expect, and what upgrades are usually provided with having SPG gold status.
When I checked in on Friday night I was tired, coming down with a cold, and really just wanted to be home rather than checking into another hotel but unfortunately that wasn't an option on this particular weekend. The check in desk girl was rude and extremely unhelpful - I get it, on a Friday night you are probably checking in a lot of people and are tired too, but it is your job to be friendly and give good information.
Anyway, I was given a standard room, has to ask about parking (which the response was simply there is parking in the back or across in the garage....) and wasn't offered any info about the area, or the hotel. The hotel room was fine - it is a little tired and could use some of the upgrades that they are starting to roll out at other Sheraton properties, but I didn't have anything to complain about at this point.
Once I got in my room I called down about dry cleaning as this is a service which most hotels do not offer on the weekend - well I was pleasantly surprised when she said they do offer in on the weekends as long as it is in before 9am. So I packed up all my laundry, and dropped it off on my way out to dinner - things were looking up at this point.
Also - this hotel is loud! Between the trains rolling by, the hockey teams staying in the hotel with kids running down the halls, and the multiple wedding parties staying at the hotel this particular weekend, I was annoyed.
On Saturday morning I stopped down at the desk to ask about how the parking charges worked - it was at this point that they told me that to have the in and out privileges that I would have had to bring the garage ticket down after I checked in? This would have been helpful to know when I checked in. Also, I thought I would just check to make sure the laundry had got picked up - as it turns out no, they don't have weekend laundry. Needless to say, I spent the rest of my morning on Saturday scrambling to find somewhere else to get my laundry done before Monday morning, something that would have also been easier to do the night before.
I ate breakfast one morning at the hotel restaurant and it was just ok - the service was great and the girl waiting on my table was helpful and gave me lots of good tips about the area. I also stopped in the bar on Saturday night for a glass of wine and dessert after dinner and was greeted by great service there too. I think the front desk staff here could take some lessons from others that work at this hotel!
Overall, I was underwhelmed by my experience here and will probably pick another hotel the next time I am in Pittsburgh. It is unfortunate seeing that this in the only hotel in the Station Square area which is a safe area to walk around and go to some decent bars and restaurants on the weekend but the convenience just isn't worth the lack of service and quality I experienced here.
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