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  • The first sign is the 'F' rating that this company has from the Better Business Bureau in Arizona. When we moved in the apartment was filthy and we spent more than a full day cleaning it and fixing things. After living there for a full year, the building developed a rat problem. Maintenance came and patched over the holes in the walls, however the rats would chew through the wall and make new paths. It took two months for the HOA to send an exterminator out, and even then, the pest service was canceled before the rats were actually eradicated. We took matters into our own hands and placed traps around the apartment and patched holes until the problem was resolved. Upon move-out, the property was sparkling clean for showings and praised by the landlord. Imagine our surprise upon being charged for "cleaning", upon inquiry, no documented proof could be provided as to what was cleaned or why. Additionally, we were charged for not replacing the air filters despite having picture evidence showing otherwise. That being said, the properties are livable and affordable. Make sure that you document any requests for repairs or services and exercise your rights as a tenant. Follow the checklists, take pictures for evidence, and ask to be present for the move out inspection so that you can contest things on the spot. The AZ tenant act can give you a lot of leverage in getting the maintenance you need done.
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