I have been unlucky in Phoenix mani-pedis so far.
Pros for this place: watched them clean out the scrub tubs and it seemed like they did a good job/ everything is clean. Staff was overall friendly. Good price. GREAT leg/ foot massage.
Cons: asked them to not use the cuticle cutter multiple times, but they kept pulling it out and tried using it over and over again. The first time I thought, what the heck, maybe I shouldn't worry about it so much. But the second time it was actually hurting and I had to remind her. Then she tried a third time! There was also a woman sitting next to me when I came in who was waiting for a cut cuticle to stop bleeding for about 20 minutes. They have you wash your hands after the lotion/ massage, which I thought was a bit odd and defeated the purpose. Also, my nails started chipping after 1 day! My regular (non gel) manicures usually last about 2 weeks (the tips start to wear down, but that's it). I'm not sure if it was something about how they did the manicure or if it's because I didn't pick OPI polish, but I was definitely disappointed.