I had a good experience there. My friend however, did not. She used her Sephora points to get a sample of an eyeshadow. She didn't look in her bag until we were in the car on our way home. When she looked in the bag she noticed that the eyeshadow was not there. So we went back the next day. We told the sales associate what happened and she gave her a different product: a primer. When she got home, the primer bottle was completely empty. I will still continue to shop at Sephora, but will be extra careful when buying from there.