Dr Austin was my OB during my 3rd pregnancy. I communicated my desire for an Unmedicated birth. Throughout the prenatal care, she seemed very supportive. Until my due date. She was absolutely horrendous, forceful and beyond disrespectful. I had NO complications, no risks and has a perfectly healthy pregnancy. During my labor she frequently discouraged my rate of dilation, forcefully checked my cervix to the point of me screaming And begging her to stop. She never stopped. I literally felt like I was being abused. My husband recorded it on our camera not knowing he would capture the abuse and disrespect. She rushed my labor, administered medication without my consent and spoke to me like absolute garbage. It was absolutely horrific. Arrowhead hospital was a nightmare as well.
A few weeks after my delivery, I contacted her office and was transferred to her office manager. I communicated my experience and explained how heartbroken and utterly damaged I was from the experience - to which she responded "dr Austin owns this practice and she can do whatever she wants. She has no boss so your complaint isn't going to go anywhere". What kind of response is THAT??
I filed a grievance with the hospital but they said the same thing.
I wrote Doctor Austin a letter to explain my experience and let her know how upset, hurt and disappointed I was. Absolutely no response at all.
On top of all these issues, I am a cash paying client. They quoted me $2300 for Doctor and $4,000 for hospital including everything except epidural if I chose to get one. 8 months down the road and I am $14,000 in debt in medical bills from a delivery with no complications. The hospital or Dr Austin don't even have the decency to try to make the situation better whatsoever.
I would NEVER step foot in this office if you are looking for a healthcare provider. She is an absolutely horrendous Doctor who pushes medication and has her own agenda. Her staff doesn't care about any of the patients and they are CROOKS!!