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| - I had quite a bit of work done on my BMW M3 with the previous owner. After Kent, the new owner took over, I got flyer in the main informing me of the owner change with a coupon for a certain % off. I was in need of the expensive valve adjustment so I went and had that done. I talked to Jason about also replacing the rear quarter window exterior lower molding. He said it would be no problem. A tool that they use of the valve adjustment broke so I had to go back again for the valve adjustment after they got a new tool. I didn't complain about this as it cost me more for a rental car. After getting the car completely done, I noticed a small scratch creeping out from under the new molding they had installed. Unfortunately, it was right where you would always see it on the drivers side. Kent and Jason were very accommodating, calling over Enrique who did the work which he then said he may have done it. At that point Kent told me to go out to a body shop in Mesa which he has a relationship with and get them to take care of it. Kent assured me that they are BMW certified and all. After following up several times, finally I learned that Kent was not willing to pay for whatever Red Mountain Collision wanted. At that point, Kent told me he would look into finding more of a "touch up" guy to do the work. After following up twice, he still had not found anyone. What a surprise! I then found a place I had used before recommended by Chapman BMW, Ultimate Touch Ups. I got a quote from them and again he was not happy with the price. Next he got some buddy who was a custom car painter to attempt to repair it there at Autobahn. I rented a car. Apparently, that didn't work and they took the car to some other body shop and got it fixed. It looked great except that when the stuck the new molding back down, it was off by about 1/4 inch to the front of the car and caused interference while opening and shutting the door. When I showed Kent this he got belligerent. He made comments about how my car wasn't perfect anyway and couldn't believe I was complaining about 1/4 inch. Hmmm... hope that wasn't his attitude while my valves were being adjusted! It was a very awkward moment, myself and Kent arguing while Jason, level headed, was trying to calm the situation. Eventually I just said I would take care if it myself. And by the way, I'm looking at the car rental receipt right now which was $140.00 which I didn't have the heart to ask for at that time. Kent is a not the right person to deal with the public. His technician, Enrique used something metal to remove double face taped molding which was absurd. If the couldn't do the job I would have done it myself but I would have used a plastic putty knife with some Goof Off and taken my time. Now, I noticed that rusty water was running out from under that molding. I bought a new molding to replace myself since it wasn't positioned correctly and underneath I found that it is gouged in several places down to bare metal. I guess they did the bare minimum job to repair it. I have pictures but do not see a way to attach them. I wouldn't recommend Autobahn to even haul an outhouse down the street. Here is an email from Kent when he was complaining about how much the touch up work would cost where he through in a comment about how I got a discount using the coupon he sent to me as if I shouldn't want my scratch fixed because I got the discount. This is what you are dealing with folks! He's quoting a discount on a $900 valve adjustment job.
Hello Rod,
Thank you for getting an Estimate for the chip repair.
I have a copy of the Original Repair Order and the total cost of the Left Side Window Molding was $146.57 and that's Parts & Labor (B1 Gasket Rail $28.84, B1 Outer Weather Gasket $46.48, Labor $71.25). Also noted on the Repair Order #12579 I gave you a $150.36 DISCOUNT.
I am more than happy to refund the $146.57 that the Left Side Window molding parts and labor cost.
Kent Deason
President & CEO
Autobahn AutoWorks, Inc.
European Service + Performance Tuning
480.892.3702
https://www.facebook.com/AutobahnAutoWorksInc
http://www.yelp.com/biz/autobahn-autoworks-mesa-2
From: Christner, Rod J [mailto:rod.j.christner@intel.com]
Sent: Wednesday, November 12, 2014 1:25 PM
To: Kent Deason
Cc: 'Jason Barnard'
Subject: RE: Paint touch-ups
Hi Kent/Jason,
I went to Ultimate Auto Touch-Ups today and got a quote which is attached. I feel comfortable what they are going to do and believe they can get it back to nearly how it was before it was scratched. However, in order to do that, I will need to remove the trim under the left side quarter window that you replaced. Ultimate doesn't want to deal with removing that trim and since it is attached via adhesive, it cannot easily be lifted to get any paint under it. I'll install a new one once the paint is completed.
That said, here is what I need to get the car repaired. I am not interested in any credit
$485
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