I have been here twice. The first time was for my septum piercing and the woman that did it for me did it freehand. She was so kind and nice and it was done painlessly. Then I decided to go to a different piercing place to do my nostril. That piercer told me to do some sketchy cleaning that I completely ignored and did instead what exotix preaches...SALT WATER. I noticed that my nostril wasn't healing the way it was supposed and came back to exotix to get my ring changed (the place I went to used crappy jewellery) Since then my nose has been healing well. They are pricey but you only live once and your body is something to be cherished . Treat it well and get pierced here!