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  • I would like to take the time to express how disappointed I am at MGM group for their change in their MLIFE status policy. Over the years (10 years as a regular visitor to the Mirage and Aria, 4-5 at the Platinum level) the rate of comp has drastically declined at MGM properties but as a long time customer I felt as if loyalty still meant something. Today I logged into my account to setup some rooms for my staff for an upcoming trip and realize that they reset my status to the basic level. Obviously loyalty and long term customers mean nothing to whoever is deciding hospitality programing for the MGM group. I called into the Help Centre and they told me the policy changed a year or two ago. I didn't receive a notice about this change and I can guarantee that I wouldn't have gambled, stayed or eaten at anyone of the MGM properties If I knew this policy was in place. I also sent an email to their "comments" address.... bounced back.... they obviously are not interested in feed back or addressing concerns of clients. As a customer all you have to is the right to spend your money in venues that treat you with respect and offer a good all round experience... And if you don't have a positive experience all you can do is to make sure as many people know about it as possible so they don't get taken advantage of too. Buyer beware! MLIFE is a loyalty program that's not based on loyalty but on numbers.
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