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  • OH MY GOD!!! What horribly bad service. You have two things on your menu. Hamburgers and salads. When you can't get that right it's time to close your doors. We walked in on a Sunday afternoon for lunch. There was already a line of people. The cashier told us to come on up and place our order because all the people in front of us were waiting. Three of us ordered burgers and fries, one milkshake and I got a salad. As it turned out; ordering our food was the only thing that went smoothly during our visit. I stood in line and the rest of my party got a table. I must have stood there for at least 15 minutes. NO ONE was building salads for people. There was a person walking around filling ingrediencies but not one person (not even the cashier) was building salads for customers. Finally, one person started to build salads for all the people waiting. By this time, I had 5 people in front of me and 4 behind me. By the time I got thru the line with my salad it was 25 minutes since I first walked in the door. I got to my table and NONE of my party had gotten their meals. One of my friends went up to complain at the 30-minute mark. They were told "We are sorry and it will be out in a minute". Ten minutes later (a total of 40 minutes since we walked in the door) the one girl building all the salads for people dropped off ONE burger. No fries just half of one order. We asked were the fries are and the rest of our orders and she said they are coming. You the hell drops off half an order? We went up to complain to the manager. Again. We were told the same thing. We also inquired about the milkshake that we did not get. The manager said "oh let me get the for you". She turned around opened the freezer door and pulled out a milkshake. FYI. Hello Bistro claims "Handspun" milkshakes. Don't waste your money. It is all processed crap. We had one more burger get delivered. (with fries this time) We are still missing an entire order and a side of fries. I had finished my salad and we decided to cut our losses and get our money back. It was just over an hour waiting. When we spoke to the manager to get a refund there was already 2 other families getting their money back as well. Do not go here. The management is worthless.
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