I returned a Big Mac that had a strand of hair about 10inch long in it. Instead of the manager offering a professional apology she proceeded to tell me, she has 2 males in the kitchen so this couldn't have come from her kitchen. This is when I became highly upset. Not only had I been inconvenienced by having to wait 15mins in the drive thru for the initial order then waist my time and gas to come back and wait another 20mins-on top of that my 8yr old just almost swallowed someone's hair and was still hungry. I felt like I was being called a liar for $4. I'm still upset and have also called the corporate office.