Went here due to our independent groomer being out of town for 2 months. Called and were given a 2:30 appt. Terrible customer svc, and no estimate of time...we came back in an hour to check, and were THEN told it would be "at least 3 hours"! We observed an "assembly line" of dogs - at least 11 visible - all fastened by about 2' chains to tiny cubicles out of reach of water!! We grabbed our dog and left....I wouldn't dream of taking a dog here!!