Went there tonight for the first time. Ordered half a rack of ribs and 2 sandwiches with sides. Got home and realized we didn't have the half rack of ribs in our bag. We called and Kelly answered her response was "Well everyone here says they gave it to you, but whatever you say" in a very unpleasant tone. We said just forget it then and hung up. I could not believe the rudeness, plus we are missing half of our dinner!
Update: The owner reached out to us and apologized and offered to make up for it. Sometimes these things happen, and second chances should be given. They do have pretty good BBQ and we will be going back in the future.