On Monday they were to come out and install cable and up grade to prism. They showed up 2 hours late. Then the installer says he can't hook up due to the technician needs to come out and re-wire the cables to house. At 5pm he says they won't be able to come out until tomorrow. So Tuesday comes and the Technician finally shows up at 2pm and says he can't get it done until tomorrow reason it's raining. So we set up time for 8:30am on Wednesday well it's 11:15am and no one has shown up. There customer service sucks at least call your customer and let them know what's going on. If they fail to show up today I will cancel the order and go with someone else.