Riding one afternoon along Cave Creek my new-to-me scooter died in motion. Coincidentally, right at the entry to a mechanic shop. This mechanic had no knowledge of scooters and didn't offer any assist but with a phone call to Willis at Performance, he was able to diagnose over the phone with photos sent and first talked me through the repair to get the bike running. When it died again shortly after getting back on the road and it was apparent the tools I had weren't going to be able to adequately repair, even temporarily, Willis drove to me in the field, brought me tools and assisted me in fixing the bike. Scooters are admittedly not their specialty, customer service and motors are. This was the best mechanic experience I've ever had, hands down. Thank you!!!