Rude and unprofessional. Go somewhere else.
The store's undercover/stealth security publicly humiliates and embarrasses customers for the tiniest things. They threatened to call the police and arrest a customer for trespassing (?!) when all they did was check to see what a deodorant smelled like!
If you have a policy where customers are not allowed to check to see what a product smells like, you do one of the following:
1) offer testers (DUH! Who buys a personal scented product without knowing what it smells like??)
2) write that policy so that its visible (how does one know they are breaking policy if it's not declared??)
3) inform them when you see them do it, and then ensure they don't do it again (at least this somewhat would address #2)
You DO NOT order/force them to buy the product, bring them to the front of the cash and humiliate them in front of other customers who would suspect that they've done something criminal!
Do NOT embarrass or humiliate your customer -- we sign your pay cheques.
I saw this happen to a customer at the store today and witnessed the entire situation. I left my bag at the cash and walked out. Never going there again - there's a Rexall even closer to me.