We have been using the Downtown Animal Hospital for 20 years now. We started taking our cat here, and then our dog. We have always gotten good service and veterinarian care. It is a simple matter of trust - we trust this clinic with the wellbeing of our four-legged family members.
Yes, their bills are somewhat more expensive (we've compared our bills with those of neighbours who had similar procedures for their pets elsewhere). But, in exchange, we get great service at a facility that is open 7 days a week until midnight every night, and where we have never had an issue getting a rush or emergency appointment. The other clinics near us are mostly closed Sundays and many evenings.
We love Dr. Steede. She is smart, practical and thoughtful - her patients are all in very good hands. We also think very highly of Dr. Vihos. There has been a bit of turnover at the clinic in the last couple of years (in particular, the excellent Dr. Surette has moved on to his own practice many many miles away in distant Vaughan), and there are one or two new junior vets on staff. The jury is still out on these newer vets. They simply do not have the experience of Drs. Steede or Vihos, although that might come in time.