Reasons this is 4 stars:
Happy hour: basically got two glasses of red for $3. (Not terrible wine either!) Need I say more?
Food: considering it is a chain, you can tell that for the most part they put effort into their ingredients. I had the seafood cioppino ravioli - which at a chain should be terrifying. The sauce had a nice kick to it and there were real chunks of garlic. The seafood was also surprisingly well cooked. The squid was not over cooked (e.g. when it is really chewy). You could tell the shrimp where frozen previously and the muscles where not the freshest but then again this is a chain.
Service: I sat at the bar; I was stranded on a work trip and flights where being cancelled right and left. The service was good for being at the bar. They had some wine tastings going on but you could tell that the bartender kept an eye on everyone.
If you find yourself stranded in this area without a car to experience the cleveland food scene, this is an option you don't have to think too far into.