The person who originally does my nails had to cancel on me because her son was sick and they didn't have any availability with the other nail technicians and being that I was leaving town in a few hours I was desperate to get my pedicure done so I called this place and asked if they could get me in at 1pm. The guy on the phone told me that I could and I arrived 5 minutes early. When I walked in and said I had an appointment at 1 the girl looked at me like she didn't know what was going on and didn't say anything so I was like do you want me to have a seat or what and she finally was like oh you can follow me. The color selections they had were horrible so I was going to settle for the most neutral thing I could find. The girl who sat me down tells me the guy doing a pedicure next to me will be with me shortly; he barely was just getting the clients feet out of the water but I sat and waited patiently. While waiting the client next to me had to repeatedly ask the guy to clean off the polish from her skin and finally she just said that she would do it on her own when she got home but he kept persisting that he do it which took even longer. You should not have to remind your nail technician repeatedly how to do your pedicure because they should already know how to. Once I looked at the time and realized it was almost 130 and the only thing that had been done was put alcohol on my toes and have them soak to take off the gel. I hadn't even put my feet in the water because I'm waiting for this guy. So I took the foil off that was soaking my toes and left. Not once was there an apology and not once did anyone tell me that I would be waiting forever. Do not book clients if you don't have the availability because it was a waste of my time. I ended up calling another salon who said they would get me in right away.