Lived with this company for about 8 months. Maintenance people were great, but the office was disorganized. After I moved out and subletted, I was charged rent not once but twice. Both times, they apologized and caught the error, but it happened twice. Also, I had a roommate for a while, and for the life of them, the office could not remember she lived there, resulting in a monthly conversation about how yes, it was approved with the office that she was living there. They were fair about returning the security deposit though, and they do have great downtown locations.