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| - Sub par service.
I started with a guy named Cody who was not friendly or professional. He started helping me then told me to wait then called me back to the counter, at which point he said he really needed to leave.
I needed a headlight for a friend's car and didn't know the year. His coworker, Alex, suggested checking under the hood. I popped the hood, he instead checked the door and said it was a 2002. Then he said 2004. I said check under the hood, as Alex had mentioned, at which point he determined it was a 2005. Once inside, he gave me price ranges between $17 as the cheapest and $60 as most expensive. Clearly I have no product knowledge and asked for whatever was the standard. He picked one and then Alex came back over and said the one he picked didn't match the one I already had, and to go with the standard (sounds familiar?) He then asked Alex to finish with me, saying again he really needed to go and then starts asking about scheduling. Um, please go.
Alex's choice was actually $16, so cheaper than the "cheapest" that Cody had suggested. I don't care about price, I care about customer service. Alex seemed knowledgeable, but no offer to put the light in for me. I drove to Jiffy Lube up the street and offered the man a tip to install it. Took 2 minutes.
I'd go back, but Cody was off putting, not wise if you want women as part of your clientele.
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