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| - Customer Service!
Above and beyond and out of sight.
Went here with my family for my birthday - a group of five. Everything was friendly and fast as it should be: we were seated, friendly server took our drink orders, place was clean, nice atmosphere, etc. etc. etc., all you'd expect from a well-run place. The five of us ordered the small pizzas. Soon they came out and looked beautiful. Looking at my buffalo chicken pizza and noticed that it was without the chicken! OOPS! So alerted the server - he was very apologetic, took the pizza back to the kitchen and promptly returned letting me know that the kitchen was fixing the mistake. No problem.
Then the kitchen manager (I assume) came out to personally let me know that he was sorry for the mistake, that it would be ready in two minutes. The pizza came out hot and just a few minutes after the rest of the table's food. It was hot and delicious. I was a happy customer.
THEN!! Another manager came up to let me know that they were preparing my order again for no charge, for me to take home. They'd also knocked one of my two beers off of our tab!
As a former restaurant manager, I'm so discouraged when an establishment just doesn't care about the customers' experience, doesn't take any pride in their own service or their product.
Someone at Hawthorne's is doing something RIGHT! THANK YOU! Give the managers a gold star.
PS - everyone agreed the pizza was excellent, and we were there with a native New Yorker, and you know how they are...
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