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  • After spending more than $3000 for car maintenance Feb 12 2016, this place just simply collected the money but customer service no bother about it. Had to come back Mar 30 2016 for hood shock installation since they didn't have it at first place and they had it ready this time. Arrived at 08.00 am, checked in and waiting under the sun since was cold and this dealer doesn't provide proper waiting room for customers. Staff named Mark Hopkins told me took 30mins. Almost 1 hour passed, checked to him, he told me they still don't have the items and waiting for it while he forgot to tell me. He said the parts would arrive soon. This is simply a joke. Had no choice to wait also asked him to fill the coolant. Another hour passed, hoods were installed but he forgot for the second time to fill the coolant water when the car being washed. Car washed in 20mins, but the staff didn't want to bring car around for coolant check up cause another customer waited for him, while Mark the unprofessional staff handled another customer and seemed don't care about my request. So I told him that I would drive the car around close to maintenance area for filling the coolant . But suddenly another staff stopped me from driving the car but he did. Mark checked the coolant and persuaded me it full even it wasn't. I just didn't want to argue since there was no point as they just simply don't care for customers service once they collected the most money they could collected. Just so amazed also such a dealer had no willingness to provide proper customer area while waiting the maintenance. This dealer just taking the money without giving the service in return.
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