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| - Don't go there!
I had my surgery a few months ago. It was a horrible experience for me and because of their mistakes, I had to not only take more time to heal, I lost my job. The guy who was to help me out of bed and get me to walk pulled my gown so hard and tight that he pulled my drainage tube 95% out the day aftery surgery...he was non apologetic, he just didn't care..and the nurse that came after our walk was in shock as to what he had done. She ran to get the head nurse because I bled all over my bed...the fear was that there may be an infection because of what he had done. It caused me to ruin my furniture when I got home because I wouldnt stop bleeding/draining. My bed and coutch were ruined. While I was at the hospital, When I needed a nurse I would push the button...but rarely did they come when I called, I learned that if I crawled out of bed to the bathroom, there was an emergency button there that I could push and they would come running.. The nurses are overworked and hostile..the environment is non caring...I was treated as if I was an inconvenience. I was not treated as a person who just had MAJOR surgery, I was treated as if I was a 3 day stay at a cheap hotel. The cleaning staff went through my things when they thought I was asleep, they even sat and watched TV. The nurse who took me off my drip, forgot to put me in manually for my pain medicine every few hours, by that afternoon I was in sooooo much pain. The head nurse and the AM nurse argued in my room over this. My surgery was lumbar fusion, so I was cut on the front and back sides of me...it was painful to say the least. I got my morning pain medicine at 8am, and got my next dose manually that evening. it was horrible. Lets talk about food. When laying in a bed, if there is a tray put on the rolling tray holder you cannot see it. Some Blonde with a major attitude the 1st morning after my surgery walked into my room and and quipped "Oh, not hungry or are we just on a fat loss regime today?" I was not at all happy with her comments, 1st of all, I didn't even know food was up there, no one told me food had arrived...because of my oxygen tube I couldn't smell. She had no right to make a rude comment which made me feel Fatter than I already am... later that afternoon more food came, she just dropped it on the rolling tray holder, then pushed it away against the wall while she straightened up...then left! I pushed the nurses button for over an hour, finally when they arrived the nurse brought over the tray. COLD mush is NOT an option...COLD coffee..no offer to get fresh food...I ended up not eaying till 2 days after my surgery...The STAFF does NOT care! I wrote a detailed letter to the CEO, Head Nurse and the hospital administrator after I got home. The CEO responded back to me a few weeks later apologizing and saying he will make sure there is more training for the nurses and staff. That's it?? Never offering to replace my furniture, or asking me what the hospital could do to make things better for me.
Now a few months later, I am healing, but I have no job to look forward to returning to because my FMLA ended too soon for me. I spent over 2000.00 for new furniture. Both of these things would not have been an issue had the staff been attentive and not reckless. I have heard from many people that they also had bad experiences at Valley Hospital. I wish I would have known this beforehand. I would have chosen another hospital to care for me. After all....it's about a healthy life.
ps...there was an intern there who was very sweet, and even ran to the cafeteria to get me a cold diet coke...she mentioned that she may quit soon because she didn't want to become a hostile nurse like the ones who had been caring for me. She was very afraid, and I wish her the best in her decision.
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