I needed to take a cab one mile from the Delano to a clinic when I was under the weather. After driving for 10 min or so, I asked the guy if he knew where he was going. He said "yes". When he pulled into the clinic the bill for a 1 mile drive was $16 before the suggested 20-30% tip and the $3 credit card use fee. I called the company and asked them if the charge seemed reasonable. Their response was that it was my responsibility to argue the fair at the time of payment and they would come to the location to arbitrate. That's ridiculous. How would anyone guess that and why, as a female, sick, traveling alone do I want to argue with a large man who wants his money. I will report him to the hotel, as well.