| rev:text
| - I was so thrilled when I saw there was a dry cleaner opening up next to my neighborhood Sprouts, which I visit weekly, and would have been convenient. I really wanted this to be my "go to" cleaners since it's a quick skip from home. I thought the 24-hour pick up automation was going to be awesome. This is not a foolproof cleaners I can count on.
I know I'm finicky, perfectionistic and expect Nordstrom's customer service and attention to detail. If I dress in my dry cleaning wardrobe it's to impress, board meeting, presentation, definitely not my every day wear. Just this week, I had to take my Dad's dress, army jacket back three times for them to round out the shoulder pad. The left shoulder epaulets were flattened due not being steam finished correctly, which also caused wrinkling across my traps (trapezoids) when worn. Quality control is lacking. I'm also not a fan of the cheap, black clip hangers with the silver thing that slides down to lock the garment in place. Boston Cleaners uses the white, adjustable ones. After returning three times the week before Christmas (obviously having a long "To Do" list) and being inconvenienced, I'm going back to my Boston Cleaners, with my welcoming Cassandra, across from Costco. She rocks, has a great genuine personality and has cared for my power waredrobe for years! It may take a few more days to pick up my clothes, but I know they'll be done to my expectations.
Update: It's been 7 days since I wrote my 1-star review. Steven, Tide's Email Liaison, emailed me and said he'd forward my review to the GM to contact me since that's not their company's expectation. I have NOT heard from anyone. I realize it's the holidays and people are with families, yet if a company is in the customer service business, someone is on 24/7, a call/text/email away for those unforseen emergencies and consults. My Dad's army jacket issue is not an emergency, but it would have been great if a Tide representative had stepped up and called, or emailed, me requesting a convenient time for me to connect and share my story. I gave them a shot, an opportunity to show me their Nordstrom's customer service.
I drove into the drive-thru last Saturday to tell Cassie I yelped and included her as a positive in my Tide experience. In my review I did not mention her by name as the superstar who should be promoted and running the place. I wanted her to know since I was hoping her bosses would recognize her and/or get her on the management training track. If they haven't contacted me, as their customer, I highly doubt Cassie, their employee, has been praised.
Going to drop off some dry cleaning next week with Cassandra at my Boston Cleaners, next to Costco, and let her know she should call Cassie and recruit her for her Dream Team.
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