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  • Dannielle the manager at this location refused to return a faulty product. The mug I purchased looked great and was super cute! I was excited to use it. I hand washed it and poured my cup of coffee. I noticed a pool of coffee on the counter, I thought it was weird so I checked closer and there was a tiny crack seeping out along the side of the mug. There were other mugs by the same company and same price- just a different design. I didn't have my receipt because why would I return a coffee mug that appeared to be functional? I have had exchanges for faulty products before at Marshalls and never had such resistance to accommodate a extremely reasonable request, Dannielle the store manager was very unapologetic and refused to exchange it. She gave me a customer service number and of course when I called they were closed.... I will be calling corporate again during business hours. I recommend heading to a different location.
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