Called early in the morning on a monday, someone had just walked into work and answered my phone call before the computers were even booted up. That's great customer service right there. They nice lady was able to get my cat Meowser in the same day for an emergency. I know she had a tooth abscess and as I have seen many tooth abscesses and swollen faces, a tooth abscess is no joke.
They were super friendly and got us in an exam room right away as we brought our cat on a leash because she wouldn't cooperate into getting into her kennel.
The doctor was very good at addressing our chief complaint of a tooth abscess. She didnt spend too much effort into scolding us that our cat was overweight and trying to sell us diet food as some vets have. Losing weight is an ongoing battle for our cat and many females in the world.
The vet was able to get meowser in for a teeth cleaning and tooth extraction the next day. We let her stay overnight and she came back in one piece. A little drowsy, but back to normal in a couple days. The vet and staff was great as they had follow up calls to check on her. I feel very comfortable if I ever have to board my cat here too as they offer boarding and grooming services.