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  • EDIT: We have been refunded the extra charge so the company has redeemed itself somewhat. However, it took a month for then to take action, so customer service could still use some work. My review has been updated to reflect my opinion. Within mere hours of picking up the car, it broke down in the middle of the highway and nearly got us killed. The acceleration failed and we started slowing down and had to immediately pull over. We had to get towed and the entire delay pushed us back nearly 3 hours. We had to shift our entire itinerary, which caused us to be around 2 hours late in returning the car in Edmonton. Because of this delay AVIS charged us an extra day's rent fee, despite the car breakdown being their fault and not ours. We paid the full fee and the extra fee on return, as we needed to catch our flight that day and could not stay to explain the situation. However, after returning home, we tried calling multiple types to ask for a refund and were always directed away. They provided the email of a manager and promised to respond to our email and asked us to call them back as well. AVIS has failed to deliver any sort of communication with us and now refuse to answer calls. In conclusion, dangerous car conditions, poor customer service, and outright scam.
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